ASQ St. Louis is hosting a half-day workshop on ISO 9001:2001 on Saturday, January 10 at the Engineers' Club of St. Louis. The workshop compares the new standard with the 2001 version. Charlie Ochs, the instructor, will also discuss benefits, implementation steps and certification process. It's also a great way to earn additional RU Points.

Workshop Agenda

• Compare ISO9001:2000 to ISO9001:2008
• What does ISO9001:2008 offer your operation
• What steps are recommended to implement ISO in your company
• How to become certified

Cost
Course fee is $99.00

Date & Time
Saturday, January 10, 2009
8:00am-12:00 noon

Location
Engineers' Club
4359 Lindell Blvd., St. Louis, MO 63108

Instructor
Charlie Ochs: Charlie has been in the Quality Management field for 50 years. He was a Quality Manager at National Vendors, Valentec Manufacturing, and Bachman Machine Co., all in the St. Louis area. He retired January 2004, and since then has been consulting and performing third-party ISO9001:2000 audits. He is currently certified by IRCA and ha an excellent understanding of ISO9001:2000 and ISO9001:2008.

Questions?
For more details, email Section Education Chair Kim Rochetti at at kim_rochetti@irco.com, or call 314.838-4659.

Registration
Register online by clicking here.

The final meeting of 2008 will be an evening of trivia and fun. ASQ St. Louis Trivia Night 2008 will be hosted by our own emcee-extraordinaire Jim Ebone. Join us for enjoyment, networking and, of course, lots of laughter. There are prizes for the winning table

Tuesday, December 2, 2008
View Room
Westport Center Gold Tower – 12th Floor (view map)
111 Westport Plaza, Maryland Heights, MO 63146

• 5:30 – 6:00 pm : Registration and Social
• 6:00 – 7:00 pm : Trivia Night hosted by Jim Ebon
• 7:00 – 8:00 pm : Dinner and Section Business
• 8:00 – 9:00 pm : Trivia Night continue

Like last year, ASQ St. Louis is once again asking our members to bring gifts to support the Epworth Children and Family Center. For 140 years, Epworth has provided essential youth development services that have helped thousands of children overcome severe emotional and behavioral challenges. Epworth's innovative, holistic, and comprehensive treatment approach helps youth focus on solutions, build on inherent strengths and communicate more effectively.

Please register by Sunday, November 30, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Section members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $25. Meeting fee for members paying at the door and for guests is $30, while students and members between jobs pay $

You can also send an email to rregistration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Map to Westport Center Gold Tower

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First Presentation: Thinking Locally and Globally in Organizational Leadership. Presented by Deborah Schroeder-Saulnier, D.Mgt.

Second Presentation: Quality Through Movement. Presented by Chad Estes, ABMP GCFP.

Tuesday, October 21, 2008
Orlando Gardens
2050 Dorsett Village Plaza, Maryland Heights, MO 63043
(314) 453-9000

• 5:30 - 6:00 pm: Registration and Social
• 6:00 - 7:00 pm: First Presentation – Thinking Locally and Globally in Organizational Leadership, presented by Deborah Schroeder-Saulnier, D.Mgt.
• 7:00 - 8:00 pm: Dinner & Section Business
• 8:00 - 9:00 pm: Second Presentation – Quality Through Movement, presented by Chad Estes, ABMP, GCFP

Please register by Monday, October 20, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Section members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $25. Meeting fee for members paying at the door and for guests is $30, while students and members between jobs pay $15.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Map to Orlando Gardens

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Driving Directions

From Lambert International Airport to Orlando Gardens, Maryland Heights

1. Head toward the I-70 E entry ramp and go onto I-70W - go 3.6 mi
2. Take exit 232B-A to merge onto I-270 S toward Memphois - go 2.6 mi
3. Take exit 17 and turn right onto Dorsett Road - go 0.5 mi
4. Arrive at 2050 Dorsett Village Plaza, Maryland Heights, MO 63043

Click Here To Go To Orlando Gardens’ Website


First Presentation
Thinking Locally and Globally in Organizational Leadership
Presented by Deborah Schroeder-Saulnier, D.Mgt.

Today it is essential that organizations operate both globally and locally; grow top-line and shrink bottom-line; focus on competition, yet also collaborate and change rapidly, while remaining stable and true to their core competencies. These inherent tensions, or polarities, are at play in every organization – both small and large.

In this presentation, you will learn how polarity management can help simplify the complexity without being simplistic, capitalize on diversity without alienating the diverse groups, provide predictability and stability amidst accelerating change, and convert resistance to change to a resource for sustainable, ongoing change-ability. Whereas problem solving addresses more simplistic issues in organizations, managing polarities addresses more complex issues.

Deborah Schroeder-Saulnier, D.Mgt. is SVP for Organization Consulting. She serves as the Practice Leader in the Midwest U.S. for the Global Develop Center of Excellence and is Subject Matter Expert for Leadership Development.

Second Presentation
Quality Through Movement
Presented by Chad Estes, ABMP GCFP

This presentation will introduce attendees to the benefits of enhancing human movement. Chad will present his work with movement and how and why it can make a company’s workforce more comfortable, productive and effective. Greater detail will be given to the possibilities and outcomes that result from this work, as well as speaking to the theories that comprise its’ foundation. Finally, there will be an opportunity for meeting attendees to experience the work first hand.

Chad Estes is a certified Physical Educator, Anat Baniel Method and Feldenkrais Method practitioner, as well as a certified personal trainer. Chad has expertise in the treatment and prevention of musculoskeletal disorders, ergonomics, and strength and conditioning. With over 12+ years in the health care arena, he has worked in the areas of ergonomics, disease prevention, and education, with a special interest in cutting edge neuroscientific (brain) research. As Principle for ETM Consultants, Chad has been integrally involved in all aspects of project management and corporate development including: corporate launching of services (workstation evaluation, consulting, seminars, computer-based training, etc.), marketing and client relations. Beyond his professional education, he has recently completed a 3+ year training and certification of both the Anat Baniel Method and Feldenkrais Method of somatic education.

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Please register by Monday, October 20, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Section members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $25. Meeting fee for members paying at the door and for guests is $30, while students and members between jobs pay $15.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Have you ever thought about transitioning to a totally new and exciting field? How about the service field of Healthcare? Healthcare has launched its quality journey and needs Quality professionals from industry. Healthcare is a very dynamic and growing field that welcomes professionals from all arenas. Come to the 'Transitioning from Manufacturing to Healthcare' workshop to learn about differences, similarities, skills required, why, how, and when to transition, as well as interesting facts about this fascinating profession. This will be a fun, interactive workshop for anyone thinking about transferring your quality expertise to the service sector. And guess what...you'll be helping save lives in the process!

Cost: $79.00
Date: Saturday, October 4, 2008
Time: 8:00am-12:00Noon
Place: Engineers' Club
Address: 4359 Lindell Blvd., St. Louis, MO 63108

The workshop will be conducted by Kim Rochetti, and Denise Arthur, the section Education Co-Chairs. Kim has extensive experience in engineering, manufacturing, and quality. After 22 years at Boeing, she ventured out into a totally different endeavor. She entered the fascinating world of healthcare aiming to improve the hospital systems and patient care. As a Director of Continuous Improvement at SSM Healthcare, she worked and mentored many throughput and quality-related projects from ED turn around time and 2pm discharge to CT and MRI testing efficiency. Many gains were made to improve quality of care, increase patient throughput, and impact bottom line results. She holds a BS in Industrial Engineering and an MBA, and is also an ASQ certified Quality Engineer and Black Belt.

Denise has spent 24 years in healthcare, leading many teams to healthcare excellence and has recently become a Six Sigma Black Belt.

For more details email Kim at kim_rochetti@irco.com, or call 314.838-4659.

To register, please visit the online registration page.

ASQ St. Louis Members, join us for the first meeting of the 2008-2009 year. Our first meeting is an extended networking session with a steak dinner grilled by the ASQ St. Louis Leadership Committee, along with side dishes and favorite cold beverages.

Our after-dinner speaker is Joe Williams, President of Jordan’s Marketing in St. Louis. Joe will speak about Workplace Resilience and his encounter with a Grizzly Bear.

Tuesday, September 16, 2008
Engineers' Club of St. Louis
4359 Lindell Blvd
St. Louis, MO 63108

• 5:30 - 6:00 pm: Registration and Social/Networking
• 6:00 - 7:00 pm: Extended Networking
• 7:00 - 7:30 pm: Dinner & Section Business
• 7:30 - 8:00 pm: Resilience for Individuals and Organizations, presented by Joe Williams - President, Jordan's Marketing.

Please register by Monday, September 15, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Section members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $25. Meeting fee for members paying at the door and for guests is $30, while students and members between jobs pay $15.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Map to Engineers' Club of St. Louis

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Driving Directions
From Lambert International Airport to Engineers’ Club of St. Louis

• Head toward the I-70E entry ramp and go onto I-70E - go 0.7 mi
• Take exit 238B to merge onto I-170 S - go 7.9 mi
• Take exit 1A to merge onto I-64 E/US-40 E toward St Louis - go 4.7 mi
• Take exit 36B for Kingshighway N - go 0.2 mi
• Merge onto S Kingshighway Blvd - go 0.9 mi
• Turn right at Lindell Blvd - go 0.7 m
• Arrive at 4359 Lindell Blvd. St. Louis, MO 63108

We are organizing this networking session based on the excellent feedback we received for the March membership meeting, which also included a speed networking session. It is an excellent opportunity for our members to meet fellow attendees to make potential business contacts. You can talk to other individuals about your business and hear about theirs. Bring lots of business cards!


Resilience - the ability to bounce back from adversity and misfortune – is a critical attribute of successful individuals and organizations. Some people are able to overcome the most horrific personal tragedies and succeed against overwhelming odds. Others are devastated by relatively minor occurrences and never regain their composure. One company will weather the storm of disaster and emerge stronger than ever, while another firm facing the same challenges will collapse faster than a house of cards. How is it that some individuals and organizations are able to weather the storm and others are not? The reasons can be summarized in one word – resilience.

In this presentation, you’ll meet Joseph Lisle Williams who, at the age of twenty, was attacked by a grizzly bear while taking an evening hike through Glacier National Park. Through a terrifying forty-five minute ordeal, he drew upon his innate resilience to survive. Subsequently, he has continued to develop and enhance the skills that are critical to achieving individual and organizational resilience in the face of any crisis. He also stresses the importance of applying these principles to the minor irritations of everyday life – as a way to keep them from becoming major catastrophes. This presentation offers an engaging, humorous, and practical approach for understanding and developing this essential attribute.

Presentation Objectives:

• Learn the seven components that make up the resilient character
• Understand the need for resilience to deal with both crisis situations and daily challenges
• Learn how to identify opportunities to build individual resiliency skills
• Understand how to use resiliency to manage stressful situations
• Learn how to build organizational resilience

About the Speaker
In addition to holding the distinction of being one of the few people who has actually been eaten by a bear, Joseph Williams is President of Jordan Marketing, Ltd, a St. Louis-based food brokerage firm. During his career as an executive in the food industry, Mr. Williams has held senior management positions with such firms as Banquet Foods, Con-Agra, and Golden Valley Microwave. He lives in Chesterfield, Missouri.

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Please register by Monday, September 15, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Section members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $25. Meeting fee for members paying at the door and for guests is $30, while students and members between jobs pay $15.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Annual Joint Meeting of APICS, ASQ, ISM and CSCMS.

Featured Presentation: Observations in Leadership. Presented by Rod Thomson, Watlow Electric.

Tuesday, June 17, 2008
Sheraton Westport Lakeside Chalet
191 Westport Plaza, St. Louis, MO 63146
(314) 878-1500

• 5:45 - 6:15 pm: Registration and Social
• 6:15 - 7:00 pm: Dinner
• 7:00 - 8:00 pm: Presentation: Observations in Leadership

Please register by Sunday, June 15, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, or call Karen Adrignola of APICS St. Louis at 636-349-7530.

Map to Sheraton Lakeside Chalet, Westport

Driving Directions
From Lambert International Airport to Sheraton Lakeside Chalet

1. Head toward the I-70W entry ramp and go onto I-70W - go 3.6 mi
2. Take exit 232 to merge onto I-270 S toward Memphis - go 2.6 mi
3. Take exit 17 for Dorsett Rd - go 0.2 mi
4. Turn left at Dorsett Rd go - 0.1 mi
5. Turn right at Progress Pkwy go - 0.9 mi
6. Continue on Westport Plaza go - 0.1 mi
7. Arrive at 191 Westport Plaza Drive, St. Louis, MO 63146

Click Here to go to the Sheraton Westport Website

Joint Meeting Highlights

Featured Presentation
Observations in Leadership
Presented by Rod Thompson, Watlow Electric

This presentation will include observations of the qualities and characteristics of great and not-so-great leaders from both military and workforce contexts. An outline of how to prepare yourself for leadership roles will enhance your ability to achieve successful results as a leader. The presentation will include tips on how to become visible within the organization so your name will be considered for a leadership opportunity.

About the Speaker

Rod completed a 20-year career of active duty service in 1997 as a Commander in the Supply Corps of the Navy. Notable assignments include the Freight Terminal Director, Naval Supply Depot, Subic Bay, Philippines during the withdrawal of the Navy after the Mount Pinatubo volcano eruption in 1991 and Project Manager for the Navy's implementation of the Worldwide Port System, an automated ocean cargo documentation system developed by the Army and implemented at all military cargo handling port facilities. Rod was the first Supply Corps officer to earn qualification in all three primary Supply Corps warfare designations of submarines, air warfare and surface warfare in addition to qualifying for the Basic Parachutist and Naval Parachutist warfare devices.

Rod received his B.A. from Iowa State and his MBA from Penn State. He is certified as a Project Management Professional (PMP) with the Project Management Institute; certified as a Quality Engineer (CQE), Quality Manager (CMQ/OE), Qualify Auditor (CQA) and Software Quality Engineer (CSQE) with the American Society for Quality; Certified Production & Inventory Management (CPIM) and Certified Information Resources Management (CIRM) with the American Production & Inventory Control Society; Certified Professional Logistician (CPL) with the Society of Logistics Engineers; Certified in Transportation & Logistics (CTL) with the American Society of Transportation and Logistics; and Certified Tester (CSTE) with the Quality Assurance Institute. Rod is employed by Watlow Electric Mfg. Co. as a Project Manager.

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Please register by Sunday, June 15, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, or call Karen Adrignola of APICS St. Louis at 636-349-7530.

First Presentation: Using Open-ended Survey Data to Make Data-based Decisions. Presented by Bob Grace, Partner with the Leadership Effect.

Second Presentation: Mistake-Proofing - Not Just for Manufacturing. Presented by Sam Hoskins, Mistake-Proofing.

Tuesday, May 20, 2008
Sheraton Westport Plaza
191 Westport Plaza, St. Louis, MO 63146
(314) 878-1500

• 5:30 - 6:00 pm: Registration and Social
• 6:00 - 7:00 pm: First Presentation – Using Open-ended Survey Data to Make Data-based Decisions, presented by Bob Grace
• 7:00 - 8:00 pm: Dinner & Section Business
• 8:00 - 9:00 pm: Second Presentation – Mistake-Proofing - Not Just for Manufacturing, presented by Sam Hoskins
  

Please register by Monday, March 19, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.

Map to Sheraton Lakeside Chalet, Westport

Driving Directions

From Lambert International Airport to Sheraton Lakeside Chalet

1. Head toward the I-70W entry ramp and go onto I-70W - go 3.6 mi
2. Take exit 232 to merge onto I-270 S toward Memphis - go 2.6 mi
3. Take exit 17 for Dorsett Rd - go 0.2 mi
4. Turn left at Dorsett Rd go - 0.1 mi
5. Turn right at Progress Pkwy go - 0.9 mi
6. Continue on Westport Plaza go - 0.1 mi
7. Arrive at 191 Westport Plaza Drive, St. Louis, MO 63146
   

Click Here to go to the Sheraton Westport Website

May 20 Membership Meeting Highlights

First Presentation
Using Open-ended Survey Data to Make Data-based Decisions
Presented by Bob Grace, Partner with the Leadership Effect

Organizational or customer surveys are intended to capture the voice of the customer or employee. However, the data analysis often leaves the stories respondents tell out of the final report and lost to decision makers. Open-ended questions are often left unanalyzed or fed back without a supporting structure from which fact-based decisions can be drawn. As a result, the voice of the respondent is often diminished or distorted.

Some of the more common barriers to the effective use of open-ended questions are: poorly written questions, ineffective data analysis and unproductive presentation of results. When used properly, open-ended data can provide a story that enriches the quantitative results of a survey or questionnaire, while measuring up to the same rigorous methodological standards as the quantitative data.

This interactive session provides an introduction into the methodology for analyzing open-ended questionnaire data. It also covers writing good questions and sharing results from open-ended responses in ways that engage business partners and accurately represent the themes in the data.

About the Speaker

Bob is a partner with the Leadership Effect. With over fifteen years of consulting experience, Bob brings expertise in organizational survey design and analysis, competency modeling and facilitating sessions with senior teams.

Prior to founding the Leadership Effect with Rik Nemanick, Bob held positions with several consulting organizations ranging from boutique firms to international assessment houses. Through those experiences Bob honed his skills as an Organizational Psychologist. His experience has allowed him to use his expertise in research methodology and statistical analysis to develop tools to measure organizational effectiveness through survey techniques. He has been deeply involved in the development and implementation of leadership development programs and organizational development initiatives. Additionally, Bob is a skilled facilitator who is able to gain focus and real commitment from teams of all types and at all levels.

Bob has worked with many clients from the Fortune 500 to small family businesses and he has served as an adjunct faculty member at Southern Illinois University and Saint Louis University. Bob holds a doctorate in Organizational Psychology from Saint Louis University.

Second Presentation
Mistake Proofing - Not Just for Manufacturing
Presented by Sam Hoskins, Mistake-Proofing

Mistake-Proofing is a primary Lean tool as developed by Shigeo Shingo and Toyota. They found that human error was the most prevalent cause of defects. In any aspect of any process, the essential component is people, and even highly skilled people make mistakes. These errors are the root causes that develop into larger consequences.

Mistake-Proofing seeks to prevent those basic errors from happening in the first place. Therefore, the first step to effective Mistake-Proofing is to accept that human errors do occur. This presentation will give many real examples, including heathcare, of Mistake-Proofing devices and how they were developed.

Using a simple root-cause and brainstorming process, a device or method can be easily developed which will prevent that specific error from ever happening again. This presentation is an overview of human errors, the conditions that can set us up for failure, and finally an examination of some specific tools needed to quickly develop effective Mistake-Proofing devices, permanently eliminating the possibility of that error happening again.

There is ample opportunity to use Mistake-Proofing in healthcare. An oft-quoted statistic from the Institute of Medicine says there are up to 98,000 patient deaths per year resulting from human errors.

As the Lean tools continue to migrate from manufacturing into healthcare, Mistake-Proofing will be shown to be invaluable. The primary advantage of using Mistake-Proofing is realized by keeping a narrow focus on the problem you are trying to prevent. Working in small teams, and using a reliable method, look at your latest error and brainstorm a low-cost/no-cost solution to keep it from reoccurring.

The best ideas are often simple ones. The idea is to rapidly implement lots of small M-P devices, rather than going through the process of making sweeping changes.

About the Speaker

Sam Hoskins has extensive hands-on experience in Mistake-Proofing, one of the most powerful of the Lean tools. He spent 12 years as a manufacturing quality engineer and quality manager for an international commercial explosives manufacturer. His projects included ergonomic and safety improvements to the workplace, machine reliability, various cost reductions, and, of course, Mistake-Proofing.

Sam authored the Mistake-Proofing portion of the Ensign-Bickford Company’s application for the 2002 Shingo Prize for Excellence in Manufacturing, which they won. He has led dozens of successful M-P events, which resulted in large gains in safety, quality, and productivity.

He is an experienced instructor in the workplace and has also taught several aircraft technology courses at Southern Illinois University. He holds a Bachelor’s degree in Mechanical Engineering Technology, a Master’s in Manufacturing Systems, is a certified Incident Commander and is an ASQ-certified Six Sigma Black Belt.

About a year and a half ago, Sam started MistakeProofing.Net to provide consulting and hands-on training to manufacturing and healthcare organizations. He is closely associated with Lean Hospitals in Connecticut, where he recently conducted the first two-day Mistake-Proofing for Healthcare event at a New England hospital.

For fun, Sam is modifying his own experimental aircraft, which he built and now flies in cross-country races.

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Please register by Monday, March 19, by visiting the online registration page (click here). You can prepay for membership meetings via credit card on safe and secure web environment.

Members who register and pre-pay online are entitled to a $5 discount, which brings the meeting fee down to $20.

You can also send an email to registration@asqstlouis.org, call the Engineers’ Club of St. Louis at (314) 533-9333 or send a fax to (314) 533-9336.